Privacy policy

Privacy Policy

Last updated: May 9, 2026

Veltro operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect

We may collect or process the following categories of personal information depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address
Financial information including payment card information, transaction details, and payment confirmation
Account information including your username, password, security questions, preferences and settings
Transaction information including the items you view, put in your cart, or purchase, return, or exchange
Communications including information you include when sending a customer support inquiry
Device information including information about your device, browser, IP address, and unique identifiers
Usage information including how and when you interact with or navigate the Services

How We Collect Personal Information

Directly from you when you create an account, visit or use the Services, or communicate with us
Automatically through your device when you use our products or visit our website, including through cookies
From service providers when we engage them to enable certain technology on our behalf
From partners or other third parties

How We Use Your Personal Information

To provide the Services — process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns
Marketing and advertising — send promotional communications by email and show you relevant advertisements
Security and fraud prevention — authenticate your account and detect fraudulent or illegal activity
Customer communication — provide customer support and maintain our business relationship with you
Legal compliance — comply with applicable law and respond to valid legal process

How We Share Your Personal Information

With Shopify and third-party vendors who perform services on our behalf such as payment processing, data analytics, and shipping
With business and marketing partners to provide advertising services
When you direct or consent to our disclosure of information to third parties
In connection with a business transaction such as a merger or acquisition
To comply with applicable legal obligations or to enforce our terms and policies

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies independently.

Children's Data

The Services are not intended to be used by children under the age of majority in your jurisdiction. We do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access / Know — request access to personal information we hold about you
Right to Delete — request that we delete personal information we maintain about you
Right to Correct — request that we correct inaccurate personal information
Right of Portability — receive a copy of the personal information we hold about you
Right to Opt Out — opt out of the sale or sharing of your personal information for targeted advertising
Managing Communications — opt out of promotional emails at any time using the unsubscribe option in our emails

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us: