Terms of service

Terms of Service

Last updated: May 9, 2026

These Terms of Service ("Terms") govern your access to and use of the Veltro website and store located at veltro-42.myshopify.com (the "Site") and the purchase of products offered through the Site. Please read these Terms carefully before using the Site or placing an order. By accessing or using the Site, you agree to be bound by these Terms.

1. About Veltro

Veltro is an online store selling women's health and period pain relief products. We are operated as an independent retail store powered by Shopify. For any questions, contact us at veltro.support@gmail.com.

2. Eligibility

By using the Site, you confirm that you are at least 18 years of age, or the age of majority in your jurisdiction, and that you have the legal capacity to enter into a binding agreement. If you are under 18, you may only use the Site with the involvement and consent of a parent or legal guardian.

3. Products

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. All product descriptions, images, and specifications are provided in good faith and are as accurate as possible. Minor variations in product appearance may occur.

Our products are designed to provide relief and wellness support. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition, please consult a qualified healthcare professional before using our products.

4. Pricing

All prices are displayed in US Dollars (USD) unless otherwise stated. Prices are subject to change at any time without notice. We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price.

5. Orders and Payment

By placing an order, you are making an offer to purchase the product(s) in your order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection systems.

We accept payment via all major credit and debit cards and PayPal. Payment must be received in full before your order is processed and dispatched. All transactions are processed securely through Shopify Payments or PayPal.

6. Shipping

We ship to the United States and Canada. Orders are processed within 1–2 business days. Delivery typically takes 7–14 business days after dispatch. A tracking number will be emailed to you once your order ships. For full details please see our Shipping Policy.

We are not responsible for delays caused by customs, courier services, or circumstances outside our control. Risk of loss and title for products purchased from us pass to you upon delivery.

7. Returns and Refunds

We offer a 30-day money-back guarantee on all Veltro products. If you are not completely satisfied with your purchase, email us at veltro.support@gmail.com within 30 days of receiving your order. For full details please see our Returns and Refund Policy.

8. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Veltro or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written permission.

9. Prohibited Uses

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. You agree not to:

Attempt to gain unauthorized access to any part of the Site
Use any automated tools to scrape or extract data from the Site
Post or transmit any harmful, offensive, or misleading content
Violate any applicable local, national, or international law or regulation

10. Disclaimer of Warranties

The Site and all products and services provided through it are offered on an "as is" and "as available" basis without any warranties of any kind, either express or implied. Veltro makes no warranties that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Veltro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Site or purchase of our products. Our total liability to you for any claim shall not exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Veltro and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of a third party.

13. Third Party Links

The Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable to online retail transactions. Any disputes arising under these Terms shall be resolved through good faith negotiation. If resolution cannot be reached, disputes shall be submitted to binding arbitration.